Category: Administrative & Clerical
Location: Charleston, WV
Type: Contract to Perm
Job ID: 1679916
United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience.
Job requirements:
- Answer inbound calls and respond to customer inquiries regarding home repair and maintenance services
- Schedule service appointments and coordinated technician dispatch
- Provide customers with service estimates, pricing information, and timelines
- Collected and documented detailed job descriptions to ensure accurate work orders
- Maintain customer records, invoices, and service history in company database
- Follow up with customers after service completion to ensure satisfaction
- Resolve customer concerns or complaints in a professional and timely manner
- Communicate with technicians to update customers on arrival times and job status
- Manage daily scheduling to maximize technician efficiency and productivity
- Assist with upselling additional services when appropriate
- Maintain a friendly, professional tone to build strong customer relationships
Pay and Shift: Monday – Friday 8am – 5pm, pay starts at 17 per hour.
Requirements:
- High school diploma or equivalent.
- Reliable transportation
- Previous experience in a front office or Customer Service role
- Ability to pass a background check.
- Ability to multi-task
- General construction knowledge
- Exceptional time management, communication, and customer service skills.
- Strong verbal and written communication skills
- Computer & software knowledge (Microsoft Suite)
- High level of accountability, efficiency, and accuracy.
- Strong sales skills are a plus.
Perks & Benefits:
- Unlimited Referral bonuses! (Each referral you send that works 40 hours you will receive $40, when they reach 100 hours you will receive an additional $100)
- Medical (after 60 days on assignment)
- Weekly pay via direct deposit or pay-card
How to apply: To schedule an immediate interview call 304-556-1190 or you can apply directly at utalent.com
EEO