Category: Administrative & Clerical
Location: Hiram, GA
Type: Contract
Job ID: 1497932
Position Summary:
The Branch Manager is responsible for the entire operation of a branch, from ensuring the attainment of sales goals to overseeing everyone provides service excellence. The Branch Manager will manage staff and foster a positive team environment. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement and operational excellence.
The Branch Manager is responsible for the entire operation of a branch, from ensuring the attainment of sales goals to overseeing everyone provides service excellence. The Branch Manager will manage staff and foster a positive team environment. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement and operational excellence.
Primary Objectives:
▪ Strategic efforts as it relates to sales and business development of new and existing partnerships through a consultative sales approach.
▪ Create, maintain and increase branch profitability through sales and operations excellence.
▪ Lead the efforts of the team to develop, execute and monitor Recruitment Marketing plans.
▪ Effectively manage and mentor branch team.
▪ Engage in community and networking events to maximize branding.
▪ Create contacts within the industry and attend local professional meetings and membership development meetings.
▪ Plan and direct branch activities to successfully meet goals and objectives.
▪ Direct all branch operational aspects including operations, customer service, human resources, administration, and sales.
▪ Assess local market conditions and identify current and prospective sales opportunities
▪ Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
▪ Audit branch performance relating to job openings, recruiting activities and making valuable use of spare time.
▪ Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals.
▪ Locate areas of process improvement and propose corrective actions that meet challenges and leverage growth opportunities.
▪ Address customers and employee satisfaction issues promptly by utilizing our Quality Assurance Process.
▪ Assist in safety initiatives for associates including prompt reporting and follow-up of injuries.
▪ Drive revenue through networking and sales initiatives by being present in the market.
▪ Stay abreast of competing markets and provide reports on market movement and penetration.
▪ Meet or exceed net operating income and sales budget goals.
▪ Implement and manage a detailed marketing campaign to increase customer awareness.
▪ Work closely with Corporate Personnel as needed.
Education, Experience & Skills:
▪ High School diploma required, college or additional training preferred.
▪ Bachelor’s Degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education/experience including outside business to business sales.
▪ Customer Service, Sales, Human Resources and Management experience preferred.
▪ Experience in change management and implementation of new processes/standard operating procedures.
▪ CSP or HR certification preferred.
▪ Excellent Communication skills, both written and verbal.
▪ Experience with Microsoft Office Suite Products.
▪ Honest and ethical team player.
▪ Ability to meet sales targets and production goals.
▪ Excellent organization and prioritizing skills with impeccable attention to detail.
▪ Highest commitment to customer service and satisfaction.
▪ Ability to work with various departments and foster teamwork with a positive attitude.
▪ Have strong ability to respond appropriately to various situations and able to identify and resolve problems in a timely manner.
▪ Sense of urgency with the ability to multi-task under pressure.
▪ Capable of maintaining the highly confidential nature of human resources work.
▪ Ability to travel and be able to maintain a flexible work schedule.
▪ Able to pass a drug screen, background check, DMV check and provide proof of automobile insurance coverage.
▪ High School diploma required, college or additional training preferred.
▪ Bachelor’s Degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education/experience including outside business to business sales.
▪ Customer Service, Sales, Human Resources and Management experience preferred.
▪ Experience in change management and implementation of new processes/standard operating procedures.
▪ CSP or HR certification preferred.
▪ Excellent Communication skills, both written and verbal.
▪ Experience with Microsoft Office Suite Products.
▪ Honest and ethical team player.
▪ Ability to meet sales targets and production goals.
▪ Excellent organization and prioritizing skills with impeccable attention to detail.
▪ Highest commitment to customer service and satisfaction.
▪ Ability to work with various departments and foster teamwork with a positive attitude.
▪ Have strong ability to respond appropriately to various situations and able to identify and resolve problems in a timely manner.
▪ Sense of urgency with the ability to multi-task under pressure.
▪ Capable of maintaining the highly confidential nature of human resources work.
▪ Ability to travel and be able to maintain a flexible work schedule.
▪ Able to pass a drug screen, background check, DMV check and provide proof of automobile insurance coverage.
Hours, Work Environment and Physical Demands:
▪ Regular office hours are 8:00 – 5:00, Monday through Friday.
▪ The role of the Branch Manager may vary depending on the needs of the business. Potential nights and weekend hours may occur.
▪ This position is frequently required to stand, walk, sit, talk and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or more than 50 pounds.
▪ Regular office hours are 8:00 – 5:00, Monday through Friday.
▪ The role of the Branch Manager may vary depending on the needs of the business. Potential nights and weekend hours may occur.
▪ This position is frequently required to stand, walk, sit, talk and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or more than 50 pounds.
Benefits:
▪ Paid time off and Holiday pay
▪ Health Insurance (Medical, Dental, Vision, Aflac, Life, Disability, FSA, HRA)
▪ Employee Assistance Program (EAP)
▪ 401(k) Retirement Plan
▪ Wellness/Gym membership reimbursements
▪ Education and professional growth assistance
▪ Financial wellness program
▪ Paid time off and Holiday pay
▪ Health Insurance (Medical, Dental, Vision, Aflac, Life, Disability, FSA, HRA)
▪ Employee Assistance Program (EAP)
▪ 401(k) Retirement Plan
▪ Wellness/Gym membership reimbursements
▪ Education and professional growth assistance
▪ Financial wellness program